Question How do I change my order?
AnswerWe cannot change your order once it has been placed, you are welcome to return the item in accordance with out return policy.
Question How can I track my package?
AnswerShipping confirmation email. I placed an order but never received a confirmation email. Check you spam this seem to be the most popular FAQ out there.
Question What's the return policy?
AnswerYOU HAVE UP TO 3 DAYS FROM THE DAY YOU RECEIVED THE PACKAGE TO RETURN YOUR PURCHASE. WE OFFER TWO OPTIONS FOR RETURNS:
1. FREE RETURNS FOR STORE CREDIT. SHIP IT BACK AT NO COST TO YOU.
2. MONEY BACK ON ORIGINAL PAYMENT METHOD. YOU’LL RECEIVE A FULL REFUND MINUS THE RETURN SHIPPING COSTS OF $6
Question What's the shipping cost?
Your items ship FREE directly from the boutique on orders over $100 from each boutique. If you purchase from more than one boutique, you will receive multiple packages and a unique tracking number for each package.
For orders below $100, we offer $6 flat-rate shipping for domestic orders within America, and $15 flat-rate shipping for orders shipping internationally.
Question What's the delivery times?
Domestic orders ship via FedEx and are delivered within 2-7 business days, between Monday and Saturday.
Expedited shipping options for domestic orders can be selected at an additional cost during checkout.
International orders ship via DHL or FedEx and usually arrive within 3-7 business days.
Question What about customs and import duties?
AnswerAll items are shipped to you on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the price you see on the website. To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the flag at the top of our website and select your country from the list of shipping destinations.
Question Do you deliver international?
AnswerWe currently ship to Argentina, Australia, Belgium, Bermuda, Canada, China, Costa Rica, Denmark, Dominican Republic, Finland, France, Germany, Guatemala, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Mexico, The Netherlands, New Zealand, Norway, Poland, Saudi Arabia, Singapore, Sweden, Taiwan, Thailand, United Arab Emirates, The United Kingdom and The United States.